Your satisfaction is our goal! All service sales are final, however if for any reason you are dissatisfied please contact the salon within 48 hours for a complimentary adjustment. All scheduling is based on availability and with your original professional and at the discretion of the salon. Any service that is considered a corrective service may not be eligible for further adjustments.
The staff at Swank Salon truly appreciates your continued business and we understand sometimes schedules change. If you need to reschedule or cancel for any reason please contact the salon at least 24 hours in advance to avoid a charge of the full appointment cost booked. Doing so allows us the opportunity for another guest to be accommodated, and for our stylists to be successful!
For their safety and ours, children and additional visitors are not permitted in the salon at any time unless receiving a service. Failure to abide by this policy may result in immediate cancellation of your services and a charge of 100% of the appointment cost.
services on minors
For anyone under the age of 18 that is receiving a service at the salon must have a parent or guardian present for the entire consultation. Meaning the parent or guardian must be present for the discussion of price, service, maintenance, and expectations. Permission to provide the service after the consultation must be given before proceeding.
We would be more than happy to exchange any product purchased (for equal or lesser value) that did not meet your satisfaction if:
product was purchased less than 30 days ago
product is less than 25% used
you have not exchanged more than 3 products in a year
Swank Salon reserves the right to refuse service to any person for any reason.